Refund Policy

At Netoor.com, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we offer a refund or exchange under the following conditions:

Eligibility for Refunds:

• Items must be returned within 30 days of purchase.
• Products must be unused, in their original packaging, and in the same condition as when you received them.
• A valid proof of purchase (invoice or order number) is required for all returns and refunds.

Non-Refundable Items:

• Custom or special-order items
• Used or damaged items due to improper installation or handling
• Shipping fees (unless the item is faulty or damaged upon arrival)

Return Process:
To initiate a return, please contact us at support@netoor.com with your order details. We will provide instructions for returning the item. Once the returned item is received and inspected, we will process your refund or exchange within 7–10 business days.

Refund Method:
Refunds will be credited to the original payment method used during the purchase. Please note that it may take additional time for the refund to appear on your statement depending on your bank or payment provider.

If you have any questions about our refund policy, feel free to reach out to us at support@netoor.com.